Refund Policy

Your satisfaction is our priority. Here's how we handle refund requests professionally, securely, and fairly.

1. Introduction

At Nexora Desk, we value transparency and customer satisfaction. We strive to deliver clean, secure, and high-performing RDP services. This refund policy outlines how refund requests are assessed, processed, and resolved.

2. Eligibility for Refund

You may be eligible for a full or partial refund under the following conditions:

• ⏱️ The RDP was not delivered within our promised window of 1–12 hours after payment confirmation.
• ⚠️ The server was delivered with critical faults that rendered it unusable (not caused by user error).
• 🔧 A technical issue reported within 24 hours could not be resolved after full diagnostics and support attempts.
• 💳 Payment was made in error and no setup or provisioning was started.

3. Non-Refundable Circumstances

Refunds will not be granted in the following scenarios:

• ✅ The service has been accessed, used, or customized without reporting any issues within 24 hours.
• 🚫 The user has violated our Terms of Service.
• 🔄 Refund requests based on changing your mind after order setup has begun or been completed.
• 🌐 Poor performance caused by your local internet connection, firewall, or third-party factors outside Nexora’s infrastructure.
• ⛔ Unauthorized chargebacks or fraud disputes will void refund rights and may result in permanent account suspension.

4. How to Request a Refund

• 📨 Email us at support@nexoradesk.com or message us on WhatsApp within 24 hours of receiving the service.
• 📋 Include your full name, order ID, date of purchase, and a clear explanation of the issue.
• 🕐 Our billing team will review your case within 1–3 business days and respond with a resolution.

5. Refund Method & Timing

Approved refunds will be processed using the same payment method used during checkout (e.g., PayPal, Crypto, Bank Transfer). Refunds are typically issued within 5–7 business days after approval.

6. Chargeback Policy

Filing a chargeback before contacting us for a resolution may result in account blacklisting. We urge all clients to resolve disputes directly with us to ensure a faster and professional outcome.

7. Late or Missing Refunds

• Check your bank or crypto wallet account again.
• Contact your payment provider — delays may occur before posting.
• If the refund is still missing, email us at support@nexoradesk.com.

8. Policy Updates

This Refund Policy may be updated periodically. Continued use of Nexora Desk implies acceptance of the latest version.

9. Anti-Money Laundering (AML) Policy

In alignment with international financial regulations, Nexora Desk enforces a strict Anti-Money Laundering (AML) policy to prevent the misuse of our services for illicit purposes. This includes:

• 🆔 Identity verification (KYC) when needed, including government-issued ID checks and contact validation.
• 📊 Monitoring of transactions for abnormal behavior, including large or repetitive suspicious payments.
• 🚫 Immediate suspension or termination of accounts involved in suspicious or fraudulent activity.
• 📁 Retention of user and payment records for up to five (5) years in secure compliance systems.

For more detailed information, please review our full AML Policy here.

Last updated: May 2025

Still Have Questions?

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