Privacy Policy
Effective as of May 9, 2025 – Updated for full compliance with GDPR and global standards.
1. Introduction
Welcome to Nexora Desk. We respect your privacy and are committed to protecting your data. This privacy policy explains how we handle your information.
2. Information We Collect
- Personal Info: Name, email, phone number, billing data.
- Technical Info: IP address, browser, OS, device type, access time.
- Usage Info: Pages visited, actions taken, support requests.
3. How We Use Your Information
- To process and deliver your RDP service
- To send important service updates and support
- To comply with legal obligations
- To detect abuse or fraud
4. Legal Basis
We process your data based on contract performance, consent, legal compliance, and legitimate business interests.
5. Data Sharing
We never sell your data. Data may be shared with payment providers, analytics services, or hosting partners — only under confidentiality agreements.
6. Cookies & Tracking
We use cookies for analytics, session management, and improving user experience. You can disable cookies in your browser settings.
7. Data Security
We use HTTPS, firewall protection, encryption, and access controls to protect your data. All admin access is logged and monitored.
8. Data Retention
We retain personal data only as long as needed to provide services, resolve disputes, or comply with law.
9. Your Rights
- Right to access your data
- Right to correction
- Right to deletion
- Right to restrict or object
- Right to data portability
To exercise your rights, email us at support@nexoradesk.com
10. International Transfers
Your data may be stored on servers in the US, EU, or other locations. We comply with GDPR for all data transfers.
11. Third-Party Tools
We may use tools such as Google Analytics or Stripe. These services have their own privacy policies and data control mechanisms.
12. Children's Privacy
Our services are not designed for individuals under 13. We do not knowingly collect data from children.
13. Policy Updates
This policy may be updated. We recommend reviewing this page periodically for any changes.
14. Contact
For questions about this privacy policy, please email support@nexoradesk.com or message us on WhatsApp.